Pharmacy Technician – Patient Care & Onboarding

Location: Fully Remote (Candidate must be based in Ohio)
Organization Type: National Specialty Pharmacy / Pharmacy Services Organization

Requirements

• High school diploma or GED required.
• Active Pharmacy Technician Certification (PTCB or NHA) and current Ohio State Board of Pharmacy registration.
• Previous experience working in a pharmacy setting.
• Strong telephone communication, customer service, and pharmacy billing/prescription processing knowledge.

Job Duties

• Process prescription information accurately and efficiently in a high-volume, phone-based environment.
• Obtain prescription authorizations, clarifications, transfers, and verify prescription information with prescribers.
• Perform claim adjudication, prior authorizations, eligibility verification, and billing-related activities.
• Serve as a liaison between pharmacists, healthcare providers, and patients to resolve medication-related issues.
• Contact patients to onboard new services, complete welcome calls, and maintain accurate medication profiles.
• Manage patient care cases, troubleshoot medication access concerns, and document interactions while maintaining confidentiality.
• Collaborate with pharmacists and pharmacy technicians to ensure a seamless patient experience and continuity of care.

Additional Information

Schedule: Full-time position in fully remote environment. Monday – Friday, 9:00a – 5:30p EST

Compensation: $19/hr.

Additional Qualifications:

• Must be at least 18 years old.
• Strong organizational, prioritization, and critical-thinking skills.
• Ability to work independently while managing multiple systems and tasks simultaneously.
• Passion for patient care and commitment to maintaining confidentiality and regulatory compliance.