IT Operations Project Coordinator / Analyst

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IT Operations Project Coordinator / Analyst

Position Summary

Seeking a junior-level IT Operations Project Coordinator/Analyst to support projects and operational initiatives within a 24/7 Technology Operations Center. This is a coordination and analysis role not a senior Project Manager position.

The ideal candidate will have strong ITIL knowledge and experience supporting a Network Operations Center (NOC), Service Desk, Command Center, Incident Management team, or similar IT Operations environment. The role will help coordinate an international operations transition and several smaller initiatives.

Must-Have Qualifications

• Hands-on experience in a NOC, Service Desk, Command Center, Incident Management, or IT Operations environment.
• Strong knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience coordinating projects, operational workstreams, schedules, action items, risks, and dependencies.
• Familiarity with major incident response, escalations, post-incident reviews, and root-cause follow-up.
• Experience using Jira, Jira Service Management, ServiceNow, or a comparable ITSM platform.
• Strong stakeholder coordination, meeting facilitation, and follow-up skills.
• Ability to prepare clear status reports, presentations, dashboards, and operational documentation.
• Strong organizational, analytical, and written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, 24/7 operations environment.
• Comfortable working at the process, analysis, and coordination level; deep engineering expertise is not required.

Key Responsibilities

• Coordinate IT Operations projects and initiatives, including an international operational transition.
• Serve as a central point of contact for requests, priorities, schedules, action items, and project updates.
• Gather requirements, document scope, identify impacted teams, and coordinate resources and timelines.
• Track milestones, risks, dependencies, decisions, and outstanding deliverables.
• Review overnight incidents, major outages, escalations, and unresolved operational issues.
• Verify that open incidents have assigned owners and are progressing toward resolution.
• Support Incident Management leaders in identifying operational risks and escalating critical issues.
• Assist with Major Incident Reviews and Post-Incident Reviews.
• Track root-cause investigations, corrective actions, Problem Records, and Change Requests through closure.
• Help improve ITIL-based Incident, Problem, and Change Management workflows.
• Coordinate on-call schedules, escalation paths, and major incident response procedures.
• Prepare project and operational status reports for stakeholders and leadership.
• Identify process, documentation, or tool inefficiencies and recommend practical improvements.
• Maintain accurate project documentation and support a smooth handoff of open work.

Preferred Qualifications

• Experience supporting international or multi-region operational transitions.
• Experience with operational governance and service management reporting.
• Familiarity with Power BI or another reporting and dashboard tool.
• ITIL Foundation, Certified ScrumMaster, or similar certification.
• Experience working with both Agile and Waterfall delivery methods.

Education and Experience

• Approximately 2-4 years of experience in IT Operations, service management, project coordination, or business/operations analysis.
• Bachelor’s degree in business, information systems, technology, or a related discipline or equivalent practical experience.

Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.

NS-ITCD-NS_1787867958

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