Conversational Experience Designer – Healthcare/Claims
About the Role
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Our client is seeking a Conversational Experience Designer with at least 7 years of conversational UX experience as well as knowledge of the healthcare or insurance industry for a remote contract role.
Rate: 70-80/hr
Location: Remote (US)
Beacon Hill offers health dental and vision benefits to its contracted employees
Responsibilities:
- Help frame the most important user tasks to solve by contributing UX insight during early discovery
- Identify where usability, comprehension, trust, or interaction breakdowns create friction across voiceand chat experiences
Must Haves:
- Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voiceenabled products
- Strong writing, interaction design, and systems-thinking skills
- Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
- Ability to connect user insight to product direction, not just interface execution
Pluses:
- Experience with AI or LLM-powered products
- Experience designing across both chat and voice modalities
- Familiarity with regulated or high-trust environments
T1462984SJL_1781636650
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.