Healthcare Call Center Support – 2nd shift

Philadelphia, Pennsylvania, USA Temporary/Contract
$ 17.00 per hour 09-17-2026 17:55:40 Job ID: T1473449-PHI_1789667740

About the Role

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Location: Remote

Shift: 2pm-10pm EST

Duration: 4-6 weeks

Pay Rate: 17/hr W2

We are seeking customer-focused and professional Epic Go-Live Support Representatives to provide frontline support during a healthcare system implementation. This role serves as the first point of contact for end users, assisting with issue intake, documentation, and escalation to the appropriate support teams while ensuring a positive support experience.

Required

  • Previous call center, help desk, customer support, or service desk experience.
  • Basic understanding of IT concepts and technology support processes.
  • Ability to learn and support Epic-related workflows during a Go-Live event.
  • Strong communication, listening, and problem-solving skills.
  • Friendly, professional, and patient customer service approach.

T1473449-PHI_1789667740

To Apply for this Job Click Here

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.

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