Customer Service Representative

Overview:
Seeking a Customer Service Specialist to serve as the first point of contact. This role supports daily front‑desk operations, conducts intake, provides resource referrals, and assists with administrative and program support to ensure smooth operations.

Key Responsibilities:

• Serve as front‑desk receptionist; handle walk‑ins and inbound calls
• Conduct client intake and assess service/resource needs
• Provide referrals and general program information
• Schedule intakes and appointments; manage calendars
• Support electronic record keeping and client file maintenance
• Assist with training and support of customer service staff
• Coordinate with internal teams to support program capacity and operations
• Prepare correspondence, forms, reports, and basic clerical documentation
• Support mail processing, scanning, faxing, and office supply requests
• Ensure secure handling of confidential client information

Qualifications:

• Prior customer service, receptionist, or intake experience preferred
• Ability to communicate clearly and professionally with diverse populations
• Proficient with basic office systems and data entry
• Bilingual (Spanish/English) strongly preferred
• Strong organizational skills and attention to detail