2nd Shift – Logistics Customer Service Specialist

To Apply for this Job Click Here

2nd Shift – Logistics Customer Service Specialist

Location: Eden Prairie, MN
Pay: $21/hour

Position Overview

Beacon Hill’s client is seeking a 2nd Shift Logistics Customer Service Specialist to support transportation operations and deliver exceptional service to both customers and carriers. This role plays a key part in coordinating shipments, maintaining accurate data, and ensuring operational excellence in a fast-paced logistics environment.

This is a contract opportunity with potential for permanent hire and offers a primarily remote work arrangement based out of Eden Prairie, MN.

Schedule

Training Period (First 3 Weeks):

• Onsite in Eden Prairie, MN
• Monday-Friday, 4:00 PM – 12:00 AM

Regular Schedule:

• Primarily remote with one required in-office day per month
• Rotating evening and weekend schedule

Shift Hours

• Monday-Friday: 4:00 PM – 12:30 AM
• Saturday & Sunday: 8:00 AM – 5:30 PM

**Several schedule options are available. Apply to learn more about current openings.**

What You’ll Do

• Manage daily transportation activities, including order entry, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor shared inboxes and task queues to respond efficiently to customer and carrier inquiries.
• Record shipment events, resolve issues, and follow escalation protocols to maintain a high level of customer satisfaction.
• Review and maintain shipment information to ensure accuracy and compliance with customer and company requirements.
• Partner with teammates and cross-functional teams to help achieve operational performance goals and service standards.

Qualifications

Required

• Previous customer service experience.
• At least a high school diploma or equivalent

Preferred

• Associate’s or Bachelor’s degree from an accredited institution.
• Familiarity with Microsoft Office applications.
• Experience working in a call center, logistics, transportation, or customer support environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Dedication to supporting an inclusive and collaborative workplace culture.

Why Join This Team?

This opportunity offers valuable exposure to logistics operations while building customer service and problem-solving skills in a supportive, team-oriented environment. If you’re looking for a role where you can make an impact, gain industry experience, and potentially transition into a long-term career opportunity, this position provides an excellent path forward. Whether assisting customers, coordinating shipments, or solving transportation challenges, your work will contribute directly to the success of the operation.

1455458_1789411896

To Apply for this Job Click Here