L2 IT Support Technician
About the Role
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Job Summary:
We’re looking for a hands-on and customer-focused IT Support Technician (L1/L2) to support onsite operations. This individual will serve as the go-to technical support for employees in the office, assist with desk setups for new hires, and handle hardware replacements and troubleshooting. The ideal candidate is organized, detail-oriented, and physically able to lift and set up IT equipment as part of their day-to-day responsibilities.
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Key Responsibilities:
End-User Support (L1/L2):
* Provide onsite support for hardware, software, and connectivity issues, including walk-ups and ticket-based support.
* Troubleshoot laptops (Windows/macOS), Office 365 apps, VPN access, and Microsoft Exchange (Outlook, shared calendars/mailboxes).
* Use ServiceNow to manage, update, and resolve incident and request tickets.
* Support Okta-related issues including account access, MFA, and password resets.
Desk Setups & Equipment Support:
* Perform full desk setups for new hires, including monitors, docking stations, cabling, and accessories.
* Occasionally build and image laptops for new hires during high-volume onboarding cycles.
* Handle emergency hardware replacements and provide responsive support to in-office employees.
Hardware Logistics & Asset Management:
* Maintain accurate asset records in ServiceNow, ensuring hardware assignments and returns are tracked properly.
* Organize and maintain the stockroom, ensuring spare devices and peripherals are available for quick turnaround.
* Assist with shipping and receiving of hardware when needed and coordinate logistics with vendors.
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Physical Requirements:
* Must be able to lift and carry equipment such as monitors, docking stations, and laptop boxes (up to 50 lbs).
* Regular movement throughout the office to set up and support user workstations.
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Required Qualifications:
* 3+ years of experience in IT support or desktop support.
* Proficiency in troubleshooting Windows/macOS, Microsoft Exchange, and Office 365.
* Familiarity with ServiceNow and Okta.
* Excellent communication skills and a customer-focused mindset.
* Ability to work independently and prioritize tasks in a dynamic office environment.
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Preferred Qualifications:
* Experience with macOS device management tools such as Jamf or AirWatch (VMware Workspace ONE).
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.