Office Manager & Customer Service Agent
About the Role
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We are seeking a highly organized and customer‑focused Office Manager & Customer Service Agent to support daily office operations while serving as the primary customer service contact for customers. It is a hands‑on, on‑site position supporting customers, field teams, logistics partners, and internal stakeholders in a fast‑paced, lean environment.
Key Responsibilities:
- Customer service support as the main point of contact for customer inquiries related to orders, products, billing, and issue resolution
- Order processing and management in ERP/CRM systems, including order entry, updates, and status communication
- Proactive communication of order status to customers and internal teams
- Issue escalation to Sales, Finance, Quality, Logistics, or Account Management and tracking through resolution
- Export documentation support and customs requirements for international shipments
- Customer account setup in ERP/CRM systems, including coordination of credit approval
- Invoicing accuracy support in partnership with Finance
- Follow‑up on outstanding invoices and escalation of credit issues as needed
- Maintenance of accurate customer data aligned with company standards
- Office operations oversight including facilities coordination, vendor management, supplies, and reception
- Support for field teams with collateral inventory, sample kits, and onboarding logistics
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.