Workplace Experience Ambassador

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Summary: The main function of the Workplace Experience Ambassador is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service.

Job Responsibilities:

• Provide excellent customer service to all internal and external visitors.
• Manage all front of house services and appropriately direct incoming queries.
• Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment.
• Maintain and update daily records of space and room bookings as well as up-to-date event calendars.
• Support other facilities team services as required.

Skills:

• Outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal.
• Self-motivated with a confident and energetic attitude.
• Ability to work with other team members and act as an ambassador of the team.
• Detail oriented and organized.
• PC literate with proven ability to manage daily activities using various platforms.

Education/Experience:

• High school diploma or GED required.
• Experience in reception, concierge, or related field.
• Catering or hospitability experience preferred.

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