Customer Service Representative (Contract-to-Hire)

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Customer Service Representative (Contract-to-Hire)

Location: Plymouth, MN (Hybrid – 4 days onsite, 1 day remote)
Schedule: Monday-Friday, 8:00 AM – 5:00 PM
Pay: $24/hour
Employment Type: Contract-to-Hire

About the Opportunity
Beacon Hill’s client is seeking a Customer Service Representative to deliver high-quality support and create a seamless customer experience across multiple communication channels. This individual will serve as a key point of contact for customers, assisting with questions, troubleshooting issues, and guiding them through the ordering process. This role offers the opportunity to work in a fast-paced, collaborative environment while building strong customer relationships.

Key Responsibilities

• Interact with customers in a professional and positive manner via phone, email, and live chat, ensuring a consistent and high-quality experience
• Respond to questions related to products, orders, and general inquiries, while developing a strong understanding of offerings to communicate information clearly and accurately
• Provide timely follow-up and resolution to customer concerns, addressing issues effectively and escalating more complex situations when appropriate
• Assist customers with completing purchases by identifying their needs, making recommendations, and supporting both online and in-store order processes
• Partner with internal teams to coordinate order-related updates, account support, and customer requests, ensuring information is communicated accurately and efficiently
• Handle inquiries related to order status, discrepancies, and general support needs for both digital and in-person transactions
• Record details of customer interactions, including issues and resolutions, to maintain accurate documentation and help identify opportunities for process improvements
• Support team operations by answering internal questions, assisting leadership as needed, and contributing to overall team success
• Maintain strong communication with customers and internal stakeholders while managing multiple priorities in a fast-paced environment
• Complete additional responsibilities and special projects as assigned

Qualifications

• Previous experience in customer service or retail preferred
• Strong verbal and written communication skills
• Proven problem-solving ability with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable navigating computer systems and multiple platforms
• Positive, team-oriented mindset with a willingness to learn

Work Environment & Physical Requirements

• Primarily sedentary role with extended periods of sitting and computer use
• Frequent use of phone, email, messaging platforms, and video conferencing tools
• Regular communication with customers and internal teams
• Moderate office noise environment

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