Office Assistant
About the Role
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Position Summary
Beacon Hill is seeking an Office Assistant to support daily office operations for a busy service-based organization. This role serves as the primary point of contact for incoming customer calls, service requests, dispatch coordination, and administrative support.
Position Details
- Pay Rate: $17.00-$18.00 per hour
- Schedule: Monday-Friday, 7:30 AM – 4:00 PM
- Work Arrangement: Onsite
Key Responsibilities
- Answer high-volume inbound calls and provide exceptional customer service
- Take accurate messages and route information to the appropriate team members
- Gather customer information and service request details
- Schedule and dispatch service calls to technicians
- Return customer calls and provide timely follow-up updates
- Monitor incoming messages and call notifications to ensure prompt response
- Manage customer communications and maintain accurate records
- Support daily administrative and office operations
- Coordinate with office staff and field technicians to ensure service needs are addressed
- Maintain organized documentation and customer records
- Prioritize urgent service requests while managing multiple responsibilities
- Assist with general office tasks as needed
Systems & Tools
- HousePro
- Podium
- Microsoft Office Suite
- Multi-Line Phone Systems
Qualifications
- Previous office assistant, receptionist, customer service, dispatch, or administrative experience preferred
- Strong phone etiquette and communication skills
- Ability to manage a high volume of calls while maintaining professionalism
- Excellent organizational and multitasking abilities
- Strong attention to detail and accurate message-taking skills
- Ability to learn new systems quickly and work independently after training
- Reliable attendance and punctuality
- Strong written communication and documentation skills
- Ability to remain composed in a busy, fast-paced environment
- Customer-focused mindset with a positive attitude
What This Role Offers
- Consistent Monday-Friday schedule
- Opportunity to gain hands-on administrative and customer service experience
- Collaborative team environment
- Exposure to dispatch and service coordination operations
If you’re ready to make an impact by delivering exceptional customer service and supporting critical daily operations, apply today.
1466184_1783972518
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.