Dispatch Coordinator

Beacon Hill is seeking a Dispatcher to support daily service operations through efficient scheduling, customer communication, and administrative coordination. This role combines high-volume inbound and outbound customer interaction with dispatch responsibilities to ensure technicians are deployed effectively and customers receive timely, professional service. The ideal candidate thrives in a fast-paced environment, is highly organized, and delivers exceptional customer support.

Position Details

• Job Type: Contract to Hire
• Pay Rate: $22-$25/hr
• Schedule: 8:00-5PM or 11:30-8:30PM
• Work Arrangement: Onsite

Key Responsibilities

• Dispatch and schedule technicians based on location, skill set, and availability
• Coordinate service appointments, maintenance visits, consultations, and assessments
• Provide customers with appointment updates, scheduling changes, and estimated arrival times
• Handle high-volume inbound and outbound calls with professionalism and empathy
• Respond to customer inquiries via phone, email, and written correspondence
• Create, update, and close work orders with accurate documentation
• Manage daily administrative activities and service-related communications
• Coordinate parts deliveries and process purchase orders
• Maintain detailed customer records and account information
• Support payment collection activities and assist with inside sales initiatives
• Resolve customer concerns and ensure timely follow-up
• Collaborate with service, sales, and customer service teams to optimize daily workflow
• Complete assigned service management system tasks on a daily basis

Systems & Tools

• ServiceTitan or similar field service management software
• Microsoft Office Suite
• Customer relationship management and scheduling systems
• Multi-line phone systems

Qualifications

• High school diploma or equivalent required
• Previous dispatching experience strongly preferred, ideally within HVAC, plumbing, electrical, construction, or other skilled trades industries
• Customer service experience required
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and time management abilities
• Proficiency with computers and the ability to quickly learn new systems
• Strong attention to detail and follow-through
• Ability to work effectively in a fast-paced, team-oriented environment
• Geographic knowledge and route-planning skills preferred
• Service-oriented mindset with strong problem-solving abilities
• Ability to remain professional and calm in high-volume situations