Customer Service Specialist
About the Role
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Customer Service Specialist
Location: Minneapolis, MN | Full-Time | Onsite
Format: Temporary Contract | 6-12 Months
Pay: $22-$25 an hour, depending on experience
Beacon Hill is seeking a detail-oriented Customer Service Specialist to support a large-scale customer migration initiative impacting approximately 27,000 customer accounts. This position will play a key role in an ERP consolidation project, helping to transition customers from multiple legal entities into a single purchasing entity. The ideal candidate will have strong customer service experience, excellent organizational skills, and the ability to manage detailed data review and customer communications.
Key Responsibilities
- Review and validate customer account information across multiple ERP systems.
- Audit customer records, including account names, addresses, and related data.
- Utilize approved templates, FAQs, and communication materials to notify customers of upcoming changes.
- Communicate directly with customers via phone and email regarding account transitions and required actions.
- Create and maintain tracking spreadsheets to monitor migration progress and outstanding items.
- Partner with IT teams and project stakeholders to submit and track data updates and system changes.
- Document customer interactions, migration status updates, and project milestones.
- Support a smooth and positive customer experience throughout the migration process.
Qualifications
- 2+ years of experience in customer service, account support, project coordination, operations, administrative support, or a related field.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and data tracking.
- Comfortable communicating with customers by phone and email.
- Ability to work both independently and collaboratively with cross-functional teams.
- Experience working with ERP systems or customer data management is a plus.
If you are highly organized, customer-focused, and enjoy supporting large-scale projects, we encourage you to apply today.
1473609_1788912486
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.