Service Desk Analyst
About the Role
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Required Skills:
1+ year of experience working in a customer service or technical support role
Exposure to Windows & Mac devices
Experience documenting calls within a ticketing system
Experience with SLAs (Service Level Agreements) and metrics
Punctual and strong track record of attendance at previous jobs
Detail oriented and ability to follow directions
Experience working in a fast paced environment
Strong verbal, written and typing skills
Desired Skills:
Experience troubleshooting Active Directory issues
A+ and/or Net+ certifications
Description of Role/Responsibilities:
This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues/hardware/software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.
1473638 – NA_1790080329
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.