Receptionist

Location: Kansas City, MO 64138 | Onsite
Pay: $19.00-$21.00/hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM (must be seated and ready to begin work by 8:00 AM)
Employment Type: Contract-to-Hire
Parking: Employee Parking Available

About the Role

Our client is seeking a professional, customer-focused Receptionist to serve as the face of their workplace. This highly visible, client-facing position is responsible for creating exceptional experiences for visitors, employees, and guests while ensuring the reception area operates smoothly and efficiently.

The ideal candidate is friendly, polished, service-oriented, and passionate about creating a welcoming workplace environment. This role combines reception, hospitality, workplace services, and administrative support in a fast-paced professional setting.

Key Responsibilities

Guest & Visitor Experience

• Welcome and assist guests, visitors, and employees with professionalism and enthusiasm.
• Provide office orientations, directions, and wayfinding assistance throughout the campus.
• Create a positive first impression for all visitors and guests.
• Respond to inquiries promptly and ensure a high level of customer satisfaction.

Reception & Front Desk Operations

• Serve as the primary point of contact for visitors, clients, vendors, and employees.
• Maintain a clean, organized, and well-stocked reception area.
• Manage visitor check-in procedures and issue visitor or temporary employee badges.
• Handle incoming phone calls and direct inquiries to the appropriate departments.
• Maintain updated contact and phone directories.

Customer Service & Workplace Support

• Deliver outstanding customer service while maintaining professionalism and confidence.
• Support workplace initiatives that enhance the overall employee and client experience.
• Provide recommendations for improving workplace services and experiences.
• Ensure the front lobby and reception area meet company standards and create a welcoming atmosphere.

Meeting & Event Coordination

• Assist with meeting and event logistics, including setup and coordination needs.
• Partner with facilities and workplace teams to ensure events and meetings run smoothly.
• Proactively communicate and prepare for workplace activities and visitor needs.

Administrative & Operational Support

• Create and submit work orders for maintenance, custodial, safety, and security requests.
• Arrange transportation services as needed.
• Assist with special projects and additional administrative tasks.
• Anticipate client and employee needs and provide solutions before issues arise.

Security & Compliance

• Monitor visitor activities and ensure adherence to workplace security procedures.
• Identify and escalate potential risks related to safety, security, privacy, or operations.

Qualifications

• 3+ years of reception, hospitality, customer service, workplace services, or other client-facing experience.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Professional appearance and demeanor.
• Experience in hospitality, front desk, concierge, or customer-facing roles preferred.
• Experience with CMMS (Computerized Maintenance Management Systems) is a plus, but not required.

What We’re Looking For

• A positive and welcoming personality.
• Strong attention to detail and organizational skills.
• A passion for delivering exceptional customer experiences.
• Someone who thrives in a collaborative, service-oriented environment.
• Ability to handle multiple responsibilities while maintaining a professional and friendly presence.

If you enjoy creating memorable experiences, delivering exceptional customer service, and being the welcoming face of a professional workplace, we’d love to hear from you!