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Member Services Representative

Milwaukee, WI | Contract-to-Hire Opportunity
Pay: $22-$23/hour
Schedule: Monday-Thursday Onsite (8:00 AM-4:30 PM) | Friday Remote (7:30 AM-1:30 PM)

Beacon Hill is partnering with a respected financial services organization to identify a customer-focused Member Services Representative for their Milwaukee office. This role offers the opportunity to support members, advisors, and internal stakeholders while serving as a key point of contact within a fast-paced operations environment. The position is approved through 2027 with potential to go longer.

Key Responsibilities

• Serve as a primary contact in a high-volume call center environment, professionally handling and directing incoming calls.
• Respond to member inquiries and process transactions accurately and efficiently.
• Generate correspondence, forms, and documentation as needed.
• Proactively resolve member and claims-related issues while maintaining clear communication regarding next steps and status updates.
• Review reports and complete required operational processing activities.
• Collaborate with members, advisors, and internal teams to ensure exceptional service delivery.
• Participate in special projects and contribute to process improvement initiatives designed to enhance efficiency and support organizational growth.
• Maintain accurate records and ensure timely follow-up on service requests.

Qualifications

• Associate’s or Bachelor’s degree preferred, or equivalent customer service and/or insurance operations experience.
• Previous experience in customer service, member services, call center, financial services, insurance, or related environments.
• Bilingual Spanish skills are preferred.
• Strong communication and interpersonal skills with the ability to adapt to various audiences.
• Highly organized with exceptional attention to detail.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Demonstrated ability to work independently while contributing effectively within a team setting.
• Proven track record of process improvement, problem-solving, and delivering excellent customer service.

If you thrive in a customer-focused environment and enjoy helping people while supporting operational excellence, we’d love to hear from you. Apply today to learn more about this exciting opportunity through Beacon Hill.

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