Product Support Representative
About the Role
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Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM – 5PM and is compensating $23/hour.
What you’ll do
- Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers.
- Assist customers through phone, chat, and email channels.
- Enthusiastically help consumers and our internal partners in problem resolution
- Track and analyze data from our user support channels to communicate contact trends with product and development teams.
- Process reported content and activity to promote a secure online community. What you’ll bring
- Exceptional written and verbal communication skills
- A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction
- A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
- Preferred typing speed of 60 words per minute, minimum of 45 words per minute required
- Excellent organizational skills and ability to manage multiple priorities
- Willingness to pitch in as needed to complete team projects or cover team operations
- Eagerness to identify problem areas and find solutions
A1441553CP_1778248837
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.