Bilingual Data Entry & Customer Service (Spanish/English)
About the Role
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Position Overview
Our client is seeking a Bilingual (Spanish/English) Data Entry & Customer Service Specialist to support day-to-day operations within a vehicle processing / shipping support environment. This role is responsible for accurate data entry, document verification, and in-person customer assistance, ensuring records are complete, compliant, and handled with strict confidentiality.
Key Responsibilities
- Enter and maintain customer/account information in internal systems with speed and high accuracy (alpha + numeric).
- Review source documents for completeness, legibility, procedural compliance, and accuracy
- Verify required documentation and ensure submissions meet internal standards prior to processing.
- Provide front-line customer support in person and via email, including guidance on:
- appointment scheduling and check-in steps
- shipping/processing requirements
- required forms and supporting documentation
- Follow established standard operating procedures and protect confidential customer data at all times (privacy and data security focused).
- Perform routine clerical and administrative support such as:
- drafting and sending professional emails/correspondence
- scanning, copying, faxing, filing, and record retrieval
- basic research across multiple systems to resolve customer or document issues
- Maintain an organized filing system (physical and/or electronic) and retrieve records as requested.
- Operate general office equipment (printer, scanner, copier, etc.).
- Support walk-in customers as needed; may require frequent movement throughout the facility, including going up/down stairs during the day.
- Complete additional tasks and operational support duties as assigned by leadership.
Required Qualifications
- Bilingual Spanish/English required – must be able to speak, read, and write in both languages and communicate professionally with customers.
- 2+ years of experience in a professional office setting performing administrative/data entry duties plus face-to-face customer service.
- High school diploma (or equivalent).
- Demonstrated ability to type 50+ WPM with accuracy.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort working across multiple computer-based systems.
- Strong attention to detail with a commitment to data accuracy and documentation standards.
- Ability to multi-task in a fast-paced environment while meeting time expectations.
- Strong time management, organization, and follow-through; dependable attendance and reliability.
- Comfortable taking direction and working independently with minimal supervision.
A1449703DAL_1776737372
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