Hospitality Specialist

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Our client, a law firm in Midtown, Manhattan is looking to hire a Temp to Perm Hospitality Specialist to join their NYC office. Monday – Friday onsite, core hours 9:30am – 5:30pm with flexibility to work between 8am-6pm. The position with train mid-May 2026. Temp duration 3-4 months with potential to extend/convert. Compensation: 55K-65K perm base, temp rate paid in line. Benefits include medical, dental, vision, commuter benefits, PTO, snacks, lunches and happy hours weekly.

Working in a team environment, the Hospitality Service Specialist’s primary responsibilities include booking meeting rooms; accurately fulfilling catering orders and other meeting requests; ensuring that the Conference Center is maintained in a clean and professional manner; and providing high level customer service and assistance to the firm’s guests.

Responsibilities:

• Coordinate all hospitality related functions and assist in the setup and break‐down of meetings and events both onsite and offsite ensuring all requests are scheduled appropriately according to specified timelines provided by requestors.
• Coordinate catering needs and requests by acting as a liaison between vendors, food service staff and the requestor to ensure proper food order, delivery time and charges. Follow‐up prior to meetings, ensuring that all details have been properly communicated and executed.
• Assist attorneys and professional staff with menu arrangements, meeting room reservations and catering requests by accurately documenting all aspects to ensure requests are met and information has been properly entered and executed. Use firm conference room scheduling software to create, review and edit meetings and guest office reservations.
• Provide Reception Desk coverage, including answering telephones, greeting, directing, and otherwise assisting firm guests; and responding in a timely manner to online/emailed space requests. Specialists are also responsible for greeting and escorting outside vendors to the appropriate department, floor, and/or conference room.
• Review reception calendar daily, follow up prior to meetings ensuring that all details and catering requests are accurate and communicated properly to all appropriate departments and/or vendors to ensure that meetings and catering arrangements run smoothly.
• Interface with all inter‐office departments, including technology, general services, and secretarial services to guarantee preparedness of the Conference Center for all meeting needs.
• Daily inspection of conference rooms checking for cleanliness, preparedness and proper room set up.
• Meeting room set‐up including rearranging tables and chairs and clean‐up after meetings including wiping down tables and chairs; discarding leftover food; removing racks and serving utensils; loading dishwasher with China, silverware, and glassware.
• Stocking of supplies in storeroom and pantry areas in an organized fashion and ensuring supplies are timely ordered.
• Support, when directed and on an overtime basis, evening functions held both in the Conference Center and at outside venues.
• Evening cleanup includes wiping down pantry surfaces, microwaves, loading and starting dishwasher and weekly refrigerator cleaning including throwing away leftover food items and wiping down inside of refrigerator.
• Process vendor invoices, including, but not limited to, food service providers, vending service providers, outside catering companies, florists, linen companies, etc. ensuring proper client/matter and expense line coding.

Qualifications:

• High School Diploma or equivalent
• Excellent communication skills, dedication to customer service, effective time management and working knowledge of PC applications
• Previous conference center experience a plus
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Ability to function with a high level of patience, tact and diplomacy and the ability to collect accurate information
• Ability to lift and/or move at least 40 lbs
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Practice flexibility: at times you will be asked to work flexible hours including days, evenings, and weekends to support the department
• Reading, writing, and arithmetic skills required

A1456398NY-Temp_1776962314

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