Skip Recovery Specialist

Skip Recovery Specialist

Pay: Up to $19.50/hr
Start Date: ASAP
Job Type: Contract
Experience: 2+ years preferred

Job Summary

We are seeking a Skip Recovery Specialist to support post-charge-off auto finance accounts. This position focuses on locating customers and vehicles, resolving outstanding balances, coordinating repossession and recovery efforts, and negotiating payment or settlement solutions.

Responsibilities

• Manage and follow up on post-charge-off accounts.
• Perform skip tracing to locate customers and vehicle collateral.
• Research updated phone numbers, addresses, and customer information using authorized databases and tools.
• Work closely with skip-tracing and repossession vendors to resolve accounts and recover vehicles.
• Handle inbound calls involving payments, payoffs, settlements, and vehicle recovery.
• Negotiate payment arrangements and settlement offers based on individual account circumstances.
• Assist with voluntary and involuntary repossessions, insurance losses, GAP waivers, payoff shortages, and deficiency balances.
• Coordinate with storage and repair facilities to secure and release vehicles.
• Review vendor invoices and verify services before approving payment.
• Assist with accounts requiring legal or replevin action and communicate with attorneys when necessary.
• Monitor vendor performance, compliance, and account activity.
• Maintain accurate account documentation and customer information.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2+ years of professional experience preferred.
• At least 1 year of collections, skip tracing, recovery, or related experience preferred.
• Auto finance, repossession, or asset recovery experience is highly desirable.
• Experience negotiating payments or settlements.
• Strong research and problem-solving skills.
• Strong attention to detail and organization.
• Comfortable communicating with customers, vendors, attorneys, and internal teams.
• Proficiency with Microsoft Office and computer-based account management systems.