Operations Specialist
About the Role
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This 6-month contract position pays $28/hour and is 40 hours per week, Monday-Friday, 8:00 AM-5:00 PM. The role is in Brighton, MA, for an organization focused on business education and leadership development. There is potential for the assignment to extend, with a longer-term goal of adding permanent headcount in 2027.
Responsibilities
- Support the delivery of client-facing leadership development programs and solutions.
- Coordinate project activities, priorities, dependencies, timelines, and deliverables.
- Partner with cross-functional teams and internal and external stakeholders.
- Identify potential project risks and escalate issues when appropriate.
- Use various tools, technologies, and processes to support efficient project execution.
- Maintain project documentation, communications, enablement plans, and timelines.
- Adapt to changing client needs and project priorities in a fast-paced environment.
- Troubleshoot operational issues and help develop practical solutions.
- Identify opportunities to improve workflows, processes, and the overall client experience.
- Build and share product, process, digital, and operational knowledge across the team.
Qualifications
- Fluent in English and Spanish, with strong written and verbal communication skills in both languages.
- Portuguese proficiency is a strong plus.
- Previous experience in operations, project coordination, client support, project support, or a similar role.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Comfortable working both independently and collaboratively across teams.
- Strong problem-solving skills and sound judgment.
- Ability to take ownership of tasks and projects from planning through completion.
- Client- and stakeholder-focused approach with clear, professional communication skills.
- Comfortable learning and working with new tools, technologies, systems, and processes.
- Able to work effectively in a fast-paced environment with shifting priorities.
- Must be available to start at 8:00 AM EST to collaborate with an international team.
- Experience supporting multiple projects or stakeholders simultaneously is preferred.
Qualified candidates encouraged to apply for immediate consideration.
A1481559AN_1794583841
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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