Desktop Support (Madison, WI | Contract | $20-21/hour)
About the Role
To Apply for this Job Click Here
Desktop Support II
Position Overview
Responsibilities
- Diagnose, troubleshoot, patch, image, and deploy desktop and laptop systems.
- Support printers, mobile devices, wireless devices, and other peripherals.
- Resolve escalated technical issues from the help desk.
- Provide professional end-user support, including executive-level users.
- Participate in and lead ITSM process improvement initiatives.
- Document issues, solutions, and support procedures.
- Prioritize and manage multiple support requests effectively.
- Deliver onsite technical support in a fast-paced environment.
Required Qualifications
- 4+ years of desktop support experience.
- Experience imaging, deploying, troubleshooting, and maintaining desktop systems.
- Experience supporting mobile devices and printers.
- Strong customer service, communication, and interpersonal skills.
- Experience working with ITIL principles and ITSM processes.
- Ability to work independently and manage priorities with strong attention to detail.
Preferred Qualifications
- ITIL 4 Foundation Certification.
- CompTIA A+ Certification or equivalent.
- Experience supporting enterprise environments and executive users.
Work Arrangement
- Full-time onsite.
- Candidates must currently reside in Wisconsin.
- Madison-area candidates strongly preferred.
hsmad82526_1787689654
To Apply for this Job Click Here
Excited about this job?
Don’t wait — Step into a role that matches your potential!
Explore Similar Roles
See more jobs like this in your inbox weekly.
Share this Role
Other jobs you might like...
What job seekers like you say about working with Beacon Hill…
Substance. Scale. Synchrony.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.