Cyber Services Operations Coordinator
About the Role
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Cyber Services Operations Coordinator
Type: Contract
Duration: 6 months, with potential for extension
Travel: Infrequent
Project Overview
Responsibilities
- Manage and triage a shared customer-facing mailbox, including routing requests, tracking follow-up actions, and maintaining accurate records.
- Coordinate client onboarding, appointments, and service requests using Microsoft Bookings and related systems.
- Maintain client, broker, and service information in Salesforce, SharePoint, mailing lists, and other approved systems.
- Support webinars, educational sessions, client events, and other service activities.
- Coordinate schedules, meetings, communications, and follow-up activities across global time zones.
- Track operational activity such as request volumes, response times, onboarding activity, outstanding actions, and recurring issues.
- Maintain process documentation, response templates, operational guidance, and shared team resources.
- Work closely with internal teams and stakeholders to ensure requests are routed appropriately and completed on time.
Requirements
- Previous experience as an Operations Coordinator, Executive Assistant, Administrative Analyst, Client Services Coordinator, or similar role.
- Experience working with Salesforce.
- Proficiency with Microsoft Outlook and SharePoint.
- Experience managing or supporting a shared customer-facing mailbox, service queue, or similar request-management process.
- Experience coordinating client appointments, onboarding, or customer service requests.
- Strong organizational skills and attention to detail.
- Strong written communication and customer-service skills.
- Ability to coordinate competing priorities and work effectively with stakeholders across multiple time zones.
Preferred Experience
- Insurance industry experience.
- External client onboarding experience.
- Experience with Microsoft Bookings.
- Experience coordinating webinars, client events, or service programs.
- Experience supporting globally distributed teams.
Top Skills
- Operations and administrative coordination
- Salesforce
- Client onboarding and scheduling
- Shared-mailbox/request management
- Stakeholder communication and follow-through
Tools & Technologies
- Salesforce
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Bookings
- Microsoft 365
MBMad110626.Sec_1793981355
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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