Restaurant Technology Support Analyst
About the Role
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Seeking a Restaurant Technology Support Analyst with experience supporting retail, restaurant, or hospitality point-of-sale environments.
Key Responsibilities:
Troubleshoot POS hardware, software, and integrations.
Analyse logs, datasets, and system configurations to identify and resolve issues.
Partner with vendors and cross-functional teams to manage escalations and root cause analysis.
Support application deployments, upgrades, testing, and system rollouts.
Maintain technical documentation, knowledge base articles, and support processes.
Communicate issue status, risks, and resolution plans to stakeholders.
Requirements:
5+ years supporting POS hardware and software.
Experience in retail, hospitality, or restaurant technology environments.
Knowledge of XML, INI files, Windows Registry, and application troubleshooting.
Strong analytical, problem-solving, and communication skills.
Experience working with vendors and cross-functional teams.
Familiarity with application/integration testing and performance monitoring.
Experience creating AI Agents and leveraging to improve daily workflows.
T1362189MBM_1784312722
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.