Desktop Support Engineer
About the Role
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We are seeking an experienced IT Support Engineer to join a fast-paced IT team in Boston. This individual will serve as a technical resource, providing hands-on desktop and end-user support while contributing to key IT initiatives and projects. The ideal candidate will be a strong problem solver, an effective communicator, and a mentor to junior team members.
Key Responsibilities
- Provide both deskside and remote technical support to end users.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Manage employee onboarding and offboarding, including account provisioning and equipment setup.
- Configure, deploy, and support laptops and end-user devices.
- Maintain accurate documentation and ensure timely updates to support tickets.
- Collaborate with IT teams to support ongoing projects and process improvements.
- Mentor and provide guidance to junior support engineers.
- Deliver exceptional customer service while communicating technical information clearly and professionally.
Required Qualifications
- Strong experience supporting enterprise IT environments.
- Hands-on experience with:
- Microsoft Entra ID
- Microsoft Intune
- Active Directory
- Experience configuring and deploying laptops and end-user devices.
- Ability to read, understand, troubleshoot, and make modifications to PowerShell and/or Python scripts (development experience is not required).
- Knowledge of networking fundamentals and troubleshooting techniques.
- Excellent communication, customer service, and interpersonal skills.
- Strong analytical and problem-solving abilities with a user-focused approach.
T1463369BCC_1783955740
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.