3rd Shift – Logistics Customer Service Specialist

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3rd Shift – Logistics Customer Service Specialist

Location: Eden Prairie, MN
Pay: $21.00/hour

About the Opportunity

Beacon Hill’s client is seeking a motivated and detail-focused 3rd Shift Logistics Customer Service Specialist to support transportation operations and provide exceptional service to both customers and carrier partners. This role plays a key part in ensuring shipments move efficiently while maintaining data accuracy and resolving issues in a timely manner.

This is a contract-to-hire opportunity offering a primarily remote work environment following the initial training period.

Schedule

Training Period (First 5 Weeks):

• Onsite in Eden Prairie, MN
• Monday through Friday
• 3:30 PM – 12:00 AM

Regular Schedule:

• Primarily remote with one in-office day per month
• Rotating overnight and weekend schedule

Hours:

• Sunday: 11:30 PM – 8:00 AM
• Monday – Thursday: 11:30 PM – 8:00 AM
• Friday: 11:30 PM – 8:00 AM
• Saturday: 11:30 PM – 8:00 AM

Key Responsibilities

• Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
• Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols when needed.
• Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
• Partners with colleagues across the operation to achieve service, productivity, and quality objectives.
• Deliver a positive customer experience by communicating professionally and resolving issues efficiently.

Qualifications

Required

• At least high school diploma or equivalent
• Previous customer service experience.

Preferred

• Associate’s or Bachelor’s degree from an accredited institution.
• Working knowledge of Microsoft Office applications.
• Experience in a call center, logistics, transportation, or customer support environment.
• Strong communication, organization, and multitasking abilities.
• High attention to detail with a proven ability to maintain accurate records.
• Ability to thrive in a collaborative and inclusive team environment.

Why Join?

This position offers an excellent opportunity to build experience in logistics, operations, and customer support while working with a collaborative team. If you’re looking for a role where you can develop valuable industry skills, contribute to a fast-paced operation, and potentially transition into a permanent position, we’d love to hear from you.

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To Apply for this Job Click Here