Call Center Customer Service Representative
About the Role
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Call Center Customer Service Representative
Responsibilities
- Responsible for answering a high volume of incoming calls and assisting clients accordingly.
- Responding to emails as well.
- Provides first level support for all end-users via telephone, email or chat.
- Troubleshoots and resolves post installation, non technical billing related issues.
- Escalates calls when appropriate. Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues through to resolution.
- Providing in-depth product and service knowledge.
- Assisting with various customer questions and concerns.
- Providing excellent customer service on a daily basis.
Requirements
- 1+ years of Call center customer service experience.
- Strong written and verbal communication skills.
- Excellent communication and customer service skills.
- Strong organization and attention to detail.
A11890221CLT_1776957077
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.