Call Center Representative – $27/hr – Rockville, MD
About the Role
To Apply for this Job Click Here
Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland.
About The Job:
- Provide high-touch customer service support within a benefits-focused organization
- Respond to inbound calls, emails, and inquiries regarding eligibility, coverage, and claims
- Assist members with questions, including explaining claim outcomes and payment details
- Research and resolve benefit and eligibility issues in coordination with internal teams and vendors
- Accurately document all interactions in the system
- Support enrollment processing and maintain member records
- Navigate internal systems and online resources to provide accurate information
- Escalate complex issues as needed and assist with special projects
About You:
- 1+ years of customer service experience (call center preferred)
- High School Diploma required
- Strong communication skills, both written and verbal
- Ability to handle high-volume calls with professionalism and empathy
- Detail-oriented with strong organizational skills
- Comfortable working with confidential information
- Proficiency in MS Office
- Ability to multitask and problem-solve in a fast-paced environment
- Positive, reliable, and team-oriented
- Typing speed of 40+ WPM
About The Position:
- Start Date: ASAP!
- $27/hr
- Perm Salary: $62K
- Schedule: Monday-Friday
- 100% onsite
- Free parking!
A1458555DC-Temp_1778519713
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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