Clinical Case Manager

Location: Boston, Massachusetts
Organization Type: Community-Based Human Services Organization
Schedule: Full-Time | Monday-Friday, 7:00a – 3:00p EST
Pay Rate: Up to $26.50/hour

Position Overview

We are seeking a Clinical Case Manager to provide case management and supportive counseling to individuals experiencing homelessness and co-occurring mental health and/or substance use concerns. This role focuses on building supportive relationships, connecting individuals with appropriate resources, promoting housing stability, and helping participants work toward their individual goals.

Key Responsibilities

• Manage an assigned caseload and connect participants with services and community resources that align with their individual needs and goals.
• Provide supportive counseling using evidence-based approaches including Motivational Interviewing, Harm Reduction, Relapse Prevention, and Trauma-Informed Care.
• Complete biopsychosocial assessments, individualized service plans, discharge plans, progress notes, and other required documentation.
• Work collaboratively with participants toward permanent housing, increased income and benefits, greater stability, and improved self-determination.
• Respond to crisis situations and provide appropriate intervention and de-escalation while helping maintain a safe environment.
• Coordinate community-based referrals and provide appointment accompaniment when needed to support continuity of care and independent living.
• Collaborate with clinical and operational teams while participating in case conferences, program meetings, and other required meetings.

Qualifications

• Bachelor’s degree in a human services-related field
• 3+ years of experience in case management and working with individuals experiencing substance use disorders, mental health concerns, or other complex needs.
• Knowledge of Harm Reduction, Motivational Interviewing, Relapse Prevention, Trauma-Informed Care, and other evidence-based service models.
• Experience with crisis intervention and de-escalation, including the ability to exercise sound clinical judgment and maintain professional boundaries.
• Strong written and verbal communication skills, including the ability to complete clear progress notes and service plans.
• Strong computer and electronic recordkeeping skills.
• LADC or CADC credential is a plus.