Desktop Support Technician
About the Role
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Desktop Support Technician
Location: Onsite – Downtown Madison, WI
Type: Contract
Duration: Through end of year (with potential extension)
Overview
We are seeking a Desktop Support Technician to provide hands-on support for end users in a fast-paced environment. This role is heavily focused on onsite support and requires a strong customer-service mindset, as you will be responsible for troubleshooting hardware and software issues, supporting end users at a service desk, and deploying and maintaining endpoint devices.
Due to the nature of the work, this position requires full-time onsite presence. The technician will regularly assist users in person, perform desk-side support, and locate, deploy, recover, and troubleshoot laptops and other IT assets across multiple locations.
Responsibilities
* Provide desktop, laptop, and peripheral support for end users
* Diagnose and resolve hardware, software, operating system, and connectivity issues
* Perform device imaging, deployment, configuration, and replacement activities
* Support account-related issues, password resets, and access requests
* Maintain accurate asset inventory and equipment tracking
* Deliver desk-side and walk-up support through an IT service desk environment
* Escalate complex issues to appropriate technical teams as needed
* Document incidents, requests, and resolutions within a ticketing system
Required Qualifications
* Experience providing desktop support in a corporate or enterprise environment
* Strong troubleshooting skills across hardware, software, and operating systems
* Experience supporting Windows-based environments
* Excellent customer service and communication skills
* Ability to prioritize and manage multiple support requests simultaneously
* Comfortable working independently in a fully onsite environment
Preferred Skills
* Experience with device deployment, imaging, and hardware refresh initiatives
* Familiarity with Active Directory, Microsoft 365, and endpoint management tools
* Experience using IT service management or ticketing platforms
* Knowledge of networking fundamentals, including Wi-Fi and VPN troubleshooting
Top Skills
* Desktop and laptop support
* Hardware and software troubleshooting
* Windows operating systems
* Customer service and end-user support
* Asset management and device deployment
* Microsoft 365 support
Note: This is a fully onsite position and requires daily in-person support for end users and IT equipment. Candidates should be comfortable working onsite full time and providing face-to-face technical support.
PBMAD070126_1782923029
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.