Mobility Support Technician
About the Role
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Location: Philadelphia, PA (Some local travel will be required on certain days)
Duration: ongoing multi year contract
Position Description:
- Technical support of both iOS and Android mobile devices
- Support clients and mobile devices across the enterprise
- Help through major rollout for the enterprise
- Travel between local sites within the region
- Customer Service (Phone & In-Person) including troubleshooting, general support, In-service, training
- Development of End User Reference Documentation
- Configuring, Delivering and Maintaining Mobile Devices
- Computer Applications: AirWatch, ServiceNow, Carrier Web Portals, Word, Excel, Interaction Desktop
Required Skills:
- Must have experience with mobile devices product support- smartphones and tablets
- MDM experience/knowledge
- Confident ability to work independently, as the resolution point for any mobility issues that arise.
- Polished and patient customer service approach. Professionalism is extremely important in this culture.
- Sense of urgency, ability to multi-task and prioritize
- Technical support experience with mobile devices – both in-person and phone support a must
- Must have reliable vehicle and valid driver’s license – some local travel will be required. You do not need to bring your car to the Philadelphia location.
T1296535-PHI_1784840044
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.