IT Desktop Technician
About the Role
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Location: M-F on site Philadelphia
This role involves hands-on deskside support, ticket resolution, and direct customer interaction in both Windows and Mac environments.
Responsibilities:
- Respond to and resolve 10-15+ tickets per day in a fast-paced environment
- Provide onsite/deskside support for end users
- Deliver phone support as needed
- Troubleshoot hardware, software, and system issues across Windows and Mac platforms
- Support users in complex environments where users have full admin access
- Diagnose and resolve technical issues with minimal supervision
Required:
- 2+ years of desktop support or related IT experience
- Experience supporting Windows and/or Mac environments
- Strong problem-solving and troubleshooting skills
- Ability to think critically and work independently
- Self-driven with strong initiative
- Customer-facing experience in an IT support setting
- Willingness to learn and adapt to new technologies
T1392904-PHI_1780680983
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.