IT Service Desk Technician
About the Role
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Location: On site Wilmington, DE (Free Parking)
Duration: Ongoing contract 12+ months
We are seeking an IT Service Desk Technician with 3+ years of experience supporting a high-volume environment, including walk-up/desk-side support. This role requires strong customer service skills, hands-on troubleshooting experience, and proficiency with ServiceNow for ticket management.
Responsibilities:
- Provide walk-up (in-person) and remote support for end users in a high-volume service desk environment
- Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripherals
- Manage and resolve incidents and service requests using ServiceNow
- Deliver timely resolution of tickets while meeting SLA expectations
- Support account provisioning, password resets, and access issues (Active Directory, O365, etc.)
- Set up, image, and deploy new hardware and equipment
- Document issues, resolutions, and knowledge base articles in ServiceNow
- Collaborate with other IT teams for escalation and problem resolution
- Maintain inventory of IT assets and support equipment lifecycle management
- Provide excellent customer service and communicate effectively with technical and non-technical users
Required:
- 3+ years of IT service desk or desktop support experience in a high-volume environment
- Hands-on experience with walk-up or desk-side support
- Strong experience using ServiceNow or similar ticketing systems
- Proficiency in Windows operating systems and Microsoft 365
- Experience with Active Directory (user management, permissions, group policy basics)
- Strong troubleshooting and problem-solving skills
T1458971-PHI_1780680732
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.