Sustaining Technology Delivery Across a Multi-Brand Retailer
Back to TopClient (Industry): Retail & Consumer Goods | Apparel/Fashion
Delivery Model: Staff Augmentation
Date Range: Ongoing
Client Context:
A leading North American division of a global sports fashion retailer faced growing technology complexity following multiple acquisitions. Acquired brands operated across disparate HR, finance, and network environments, increasing risks to data integrity, workforce visibility, and consistent enterprise reporting. The organization was simultaneously advancing major Workday HCM and Financials transformations alongside digital commerce initiatives spanning web, mobile, and in-store experiences. Critical needs across program management, HRIS configuration, infrastructure, change communications, and digital engineering added pressure across overlapping initiatives. The client required specialized technology expertise to support existing teams and maintain delivery momentum across complex, multi-brand transformation programs.
BH Approach:
Beacon Hill provided specialized technology expertise across enterprise systems, program leadership, infrastructure, change communications, and digital engineering to support client-led programs and priorities.
- Provided senior program leadership for the enterprise Workday HCM implementation
- Deployed Workday expertise across Absence and Benefits configuration within the consolidated tenant
- Added project management capacity to the global Workday Financials rollout
- Introduced change communications expertise across concurrent HCM and Financials transformation programs
- Supplied network infrastructure expertise during post-acquisition integration
- Embedded senior digital engineering expertise across web, mobile, and in-store commerce initiatives
Results & Outcomes:
- Completed 200+ consultant assignments across the client relationship
- Serves as one of two primary IT vendors supporting North American contract labor
- 12 consultants remain actively engaged across technology initiatives
- Preserved Workday Financials program continuity following an unplanned resource departure
- Supported consolidation of four acquired brands within a unified Workday environment
- Contributed to digital commerce initiatives across web, mobile, and in-store experiences
Strategic Impact:
Beacon Hill provides consistent access to specialized technology expertise across enterprise transformation, infrastructure, and digital commerce. This capacity supports delivery continuity as the client integrates acquired brands and advances concurrent technology priorities.
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