Workplace Experience Coordinator

Workplace Experience Coordinator

Location: Downtown Minneapolis, MN
Schedule: Full-Time | Onsite (Monday-Friday)
Salary: $50,000-$55,000

Position Overview

Beacon Hill’s client is seeking a Workplace Experience Coordinator to serve as the front-line ambassador for a professional, downtown commercial office environment. This role is responsible for delivering an exceptional workplace and tenant experience by combining hospitality, customer service, and administrative support.

The Workplace Experience Coordinator supports daily office operations, manages service requests and workplace systems, coordinates tenant and vendor interactions, and partners closely with property management to ensure a polished, responsive, and welcoming environment. This is an excellent entry‑level opportunity for someone with strong customer service, hospitality, or office coordination experience who is looking to grow within workplace operations or property management.

Key Responsibilities

Workplace Experience & Front Office

• Serve as the first point of contact for tenants, visitors, and vendors; provide professional front desk and reception coverage.
• Answer and route incoming calls, greet guests, and ensure a welcoming, hospitality‑driven office experience.
• Maintain the overall appearance of the workplace, including conference rooms, reception, and shared spaces.
• Manage conference room scheduling and ensure rooms are properly set up, stocked, and maintained (supplies, food, beverages, and presentation).
• Support workplace events, tenant engagement initiatives, and daily office experience needs.

Service Request & Workplace Systems

• Administer the workplace service request system (Angus), including entering, dispatching, monitoring, and closing requests.
• Respond to workplace and tenant service requests received via phone, email, or in person; assess urgency and escalate as needed.
• Monitor service completion timelines and follow up to ensure service excellence and satisfaction.
• Identify trends in service requests and partner with property management to support performance metrics.
• Coordinate vendor access and after-hours service notifications.

Tenant & Vendor Coordination

• Maintain current tenant contact lists, including emergency contacts.
• Coordinate vendor service schedules with tenants and building teams.
• Assist with tenant move-ins, including preparation of welcome and move-in materials.
• Support tenant relationship programs and assist in fostering long-term tenant engagement.

Administrative & Contract Support

• Assist property management with vendor contract preparation, documentation tracking, and contract routing.
• Support recordkeeping and compliance with internal policies.
• Pull and assist with reviewing service and access reports to ensure workplace standards are met.
• Maintain security access systems, including programming access cards and generating reports.

General Office & Team Support

• Provide administrative support to the Property Management team, including correspondence, filing, and expense reporting.
• Order and maintain office supplies.
• Open, sort, and distribute incoming mail.
• Monitor radio or building communications and escalate issues as appropriate.
• Assist IT with basic troubleshooting related to printers, scanners, and workplace technology.

Qualifications

Required

• Minimum 2 years of customer service, hospitality, or office support experience
• High school diploma or equivalent; some college coursework preferred
• Strong proficiency with Microsoft Office (Outlook, Word, Excel)
• Excellent written, verbal, and phone communication skills
• Polished, professional demeanor with a strong service mindset
• Strong organizational skills and attention to detail
• Ability to work onsite full time and be physically present to support workplace needs

Preferred

• Experience in workplace services, hospitality, events, property management, or front‑office environments
• Familiarity with service request or ticketing systems
• Comfort working in a fast‑paced, professional office setting

Physical & Onsite Requirements

• Role involves frequent movement throughout the workspace
• Ability to stand, sit, and walk for extended periods as needed
• Full-time onsite presence required to meet service needs and support the workplace experience