Call Center Representative – $20/hr – Richmond, VA(
About the Role
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Our client, a financial services organization is seeking a Call Center Representative to join their team on a temporary basis with potential to go permanent in Richmond, Virginia.
About The Job:
- Provide customer support via phone, email, and chat to customers, financial professionals, and business partners
- Assist with insurance claims, policy information, and account inquiries
- Resolve customer issues while maintaining high-quality service standards
- Manage a high volume of inbound calls in a fast-paced environment
- Meet performance metrics while delivering an excellent customer experience
- Navigate multiple systems to troubleshoot and resolve inquiries
- Cross-train across additional product lines after completing initial training
About You:
- 1+ year of contact center or call center experience
- Strong communication skills with the ability to provide professional and empathetic customer support
- Ability to multitask, problem-solve, and navigate multiple systems
- Detail-oriented, reliable, and organized
- Strong technical aptitude and computer proficiency
- Ability to handle sensitive customer information with discretion
About The Position:
- Start Date: ASAP!
- $20/hr
- Temp-to-perm opportunity
- Call center hours: 8:00 AM – 7:00 PM (must be open to all shifts)
A1463568DC-Temp_1781814512
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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