Customer Service & Order Management Coordinator (Manufacturing)
About the Role
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Customer Service & Order Management Coordinator (Manufacturing)
Responsibilities:
Technical Customer Service Process Clerk Responsibilities Include but not limited to:
* Answer and route high-volume incoming phone calls in a timely and professional manner
* Maintain strong customer relationships by addressing inquiries and concerns with efficiency and professionalism
* Process customer purchase orders and field service work orders accurately
* Respond to customer service inquiries via phone and email
* Perform routine inventory control tasks, including transferring inventory between warehouses
* Handle inventory returns and ensures proper documentation
* Coordinate part shipments and/or dispatch field service technicians as needed
* Provide regular inventory status updates to field personnel
* Complete Return Material Authorization (RMA) requests
* Follow up with customers after service visits or equipment returns to ensure satisfaction with repairs
* Provide front desk receptionist coverage as needed
* Perform other duties as assigned by management
Qualifications:
* Experience in a high-volume call center or customer service environment
* Ability to multitask effectively in a fast-paced setting
* Strong customer service and interpersonal skills
* Proficient in Microsoft Office Suites (outlook, Word, Excel)
* Excellent verbal and written communication skills
* Accurate and efficient data entry skills
* Familiarity with IBM PC systems; ability to type 40-45 words per minute
* Strong organizational and problem-solving skills
* Basic knowledge of accounting is a plus
A146844CLT_1785349155
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.