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Operating at Fortune 10 scale, our client delivers healthcare services nationwide across pharmacy services, retail health, health benefits and care delivery. It supports hundreds of millions of customer and patient interactions each year through deeply interconnected businesses, where availability, trust and cost discipline are central to performance. The enterprise operates a mission-critical, enterprise-scale technology and data environment that supports regulated healthcare and consumer services, balancing high availability, security and compliance, cost efficiency and ongoing evolution across legacy and modern platforms.
The organization therefore requires partners capable of delivering technology services at enterprise scale and volume, complemented by a governed staff augmentation model able to consistently mobilize and manage specialized capabilities across programs, supported by mature compliance, oversight and execution discipline.
Beacon Hill began supporting the client in 2018 as a specialized talent provider during a period of vendor consolidation. By delivering highly specialized technology skills with disciplined governance and strong consultant engagement, the firm established credibility within a complex, regulated environment. As workforce demand scaled across IT, digital, analytics, operational and clinical technology teams, Beacon Hill expanded its delivery model to support high-volume, enterprise-scale staffing needs, evolving from a niche provider into a trusted Tier 1 workforce and technology services partner, scaling at an unmatched pace.
Within 18 months of supporting the organization, Beacon Hill became one of their fastest-scaling niche talent partners. As a privately held organization, we aggressively and strategically invested in the resources, capabilities and infrastructure needed to strengthen and scale our partnership, drive shared success and transformative outcomes. As a result, Beacon Hill was elevated to Tier 1 vendor status, grew our consultant footprint and captured market share at an unmatched velocity.
Beacon Hill’s impact was driven by disciplined execution, targeted investment, and a scalable delivery model. Results accelerated as we developed deep working fluency in the client’s technology stack and business lines, and paired that understanding with repeatable governance, stronger technical screening, and tighter fraud and identity controls—improving quality, reducing risk, and increasing speed to deployment without compromising compliance.
Domain and Technology Alignment (Stack + Business-Line Fluency)
Beacon Hill built a practical, working understanding of the client’s technology stack and the functional requirements across each major business line to translate demand into precise talent profiles. This business line fluency improved role calibration, accelerated qualification, and increased match quality across complex, interdependent teams.
Custom Technical Screening (Modular + Business-Unit Specific)
To improve technical talent quality at scale, Beacon Hill designed and implemented a custom technology screening and assessment program, with modular assessments tailored by business unit and technical skillset. These modules enabled consistent, objective screening across diverse roles while ensuring the evaluation reflected the client’s real environment and delivery expectations.
To protect the integrity of the process and reduce cycle time, the program incorporated AI-enabled fraud detection to identify potential assessment misuse and other anomalies. This approach improved the efficiency of presenting pre-screened, technically validated candidates, saving leadership time in downstream evaluations while reducing the likelihood of fraudulent representation entering the pipeline.
Operational Alignment and Program Integrity (Compliance + Controls)
Delivery was anchored in strict program compliance and proactive measures to protect program integrity. Beacon Hill implemented operational controls designed to reduce exceptions and improve audit readiness, including a formal Start Approval Program to verify each consultant met onboarding, compliance, and access requirements prior to day one.
Multi-Layered Fraud Prevention and Identity Verification (Insider Threat Mitigation)
In addition to screening integrity controls, Beacon Hill implemented a multi-layered fraud prevention and identity verification process designed to mitigate insider threat and third-party risk.
This included reinforced identity validation steps, structured onboarding checks, and ongoing monitoring controls to reduce exposure to misrepresentation, credential fraud, and unauthorized work.
Strategic Investment in Delivery Management and Governance
Beacon Hill strengthened enterprise delivery management through a governed engagement model spanning SOW definition and change control, program/project governance cadence, performance reporting, escalation paths, and continuous improvement. Dedicated roles provided consistent oversight and accountability, including a National Account Director for overall account strategy, governance, and portfolio performance, and a Customer Engagement Manager focused on day to day program operations, continuity, and compliance discipline.
Local Market Execution + National Expert Reach (Best Talent, Wherever It Resides)
To win in competitive talent markets, Beacon Hill deployed highly networked local teams across the client’s geographic footprint, leveraging local market intelligence and relationships to deliver best available talent quickly and consistently. We utilize local account executives with high on site availability to provide hands on consultant oversight and client support, including personnel management, joint planning with technology leadership, in person issue resolution, and continuous experience optimization.
In parallel, Beacon Hill drew on national capability to bring industry and technology experts from across the country to meet complex requirements, rapidly mobilizing specialized expertise for niche platforms, advanced analytics and security-sensitive roles.
Scalable, High Performance Delivery (Volume + Quality + Retention)
Beacon Hill leveraged its broader recruiting and delivery engine to support both high-volume ramps and niche skill searches across IT, digital, analytics, operational and clinical technology teams. The model flexed through peak demand cycles without sacrificing quality or compliance.
Consistent fulfillment performance and low consultant attrition differentiated Beacon Hill from legacy vendors, increasing share of spend and, in select areas, enabling exclusive delivery responsibility. The approach also emphasized continuity and career progression, supporting long-term engagement and strengthening institutional knowledge through consultant conversions into full-time roles and leadership positions.
Accelerated share capture and scale: Expanded market share from zero to $120M within five years, representing one of the most significant growth trajectories within the client’s contingent workforce ecosystem and reflecting sustained confidence in Beacon Hill’s ability to deliver at enterprise scale.
Enterprise-wide access to talent: Provided high-quality technology and domain-aligned talent across every major division and subsidiary, establishing a dependable consultant workforce integral to day-to-day operations and critical transformation initiatives.
Vendor rationalization, governance simplification, and commercial leverage: Rapid scaling enabled the client to consolidate spend with fewer strategic suppliers, simplifying vendor governance and strengthening performance accountability. This consolidation delivered economies of scale and improved volume-based pricing, reduced administrative overhead across sourcing, onboarding, and invoice management, and mitigated third-party/vendor risk through more consistent controls and security compliance. Concentrating volume with a scaled partner also strengthened the strategic relationship, supporting higher service levels, faster procurement cycles, better collaboration, and improved visibility and control across the contingent workforce program.
Enhanced compliance and program integrity: Earned recognition as a trusted Tier 1 partner through consistent compliance performance and the introduction of advanced governance and control mechanisms that set new program benchmarks.
Enterprise security and risk reduction: Delivered measurable security uplift through a multi-layered fraud prevention and identity verification program, eliminating imposters, deterring bad actors, and reducing insider threat exposure across a large, distributed consulting population, strengthening enterprise security while preserving delivery speed and scale.
Managing a contingent workforce is increasingly complex, with challenges ranging from cost control to compliance and provisioning. If your organization struggles with visibility into spending, access, location, or oversight of non-FTE workers, it may be time to consider a Managed Service Provider (MSP). By asking key readiness questions, businesses can identify gaps and determine if an MSP is the right fit.
