OneBeacon™ Case Study
Streamlining Implementation & Change Management for Large Biopharma Client
Client Background
- HQ: Cambridge, MA
- Year Founded: 1980
- Industry: Biopharmaceutical
- Employees: 1,314
Challenge
As a first-generation MSP/VMS program, our client, a major medical research and drug development company in Cambridge, MA, recognized the need for a solution to address the risks associated with their growing non-employee workforce but did not know where to start. They sought a partner who could implement a Vendor Management System (VMS) and ensure seamless adoption and long-term success. As a certified Workday VNDLY partner, OneBeacon was trusted to deliver a tailored implementation, custom-configuring the tool to align with the client's unique needs while providing high-touch support.
Our Solution
OneBeacon leveraged its extensive expertise in MSP implementations to design and execute a customized Workday VNDLY solution. Our team worked closely with the client’s key stakeholders—including HR, procurement and legal—to configure the system to meet their specific requirements, ensuring seamless integration across all departments. To drive adoption and stakeholder alignment, OneBeacon deployed a robust change management strategy that included high-touch support throughout the implementation. This included:
- Custom System Configuration: OneBeacon tailored the instance of Workday VNDLY to fit the client’s workflows, compliance requirements and reporting needs, ensuring a seamless transition from manual processes to an automated, efficient solution.
- Targeted Training Programs: Our implementation team conducted robust training sessions designed not only for internal teams—HR, procurement, hiring managers—but also for staffing suppliers, ensuring all users were confident in utilizing the new system effectively.
- Ongoing Engagement & Communication: OneBeacon implementing a structured communication plan to keep all stakeholders informed and aligned, fostering a culture of transparency and collaboration.
- Hands-On Support: Our implementation team provided high-touch guidance throughout the implementation phase to ensure a smooth transition, addressing questions in real-time, and refining the approach as needed.
Achievements
- Seamless VMS Implementation: OneBeacon successfully customized and deployed Workday VNDLY, ensuring it was fully integrated into the client’s operations.
- Effective Change Management: Through a structured approach, OneBeacon ensured widespread adoption of the new system, minimizing disruption and maximizing engagement.
- Empowered Stakeholders: The comprehensive training program provided internal teams and suppliers with the knowledge and confidence needed to utilize the new MSP/VMS effectively.
- Enhanced Compliance & Risk Management: The client gained greater visibility and control over their non-employee workforce, mitigating risks and ensuring compliance.
- Scalability for Future Growth: The successful implementation positioned the client for future scalability, ensuring their contingent workforce management could evolve alongside business needs.
Why They Chose Us
OneBeacon’s expertise as the only MSP Certified as a Workday VNDLY Sales, Services and Implementation Partner, combined with a high-touch support model and a comprehensive change management strategy, transformed the client's approach to managing their non-employee workforce. By custom-configuring the VMS, providing extensive training and ensuring alignment across all levels of the organization, OneBeacon successfully delivered a scalable, efficient, and compliant MSP solution that set the foundation for long-term success.
We are thrilled with the success of our recent MSP implementation. From the outset, the OneBeacon team demonstrated exceptional professionalism and expertise, ensuring a seamless transition. The clear case for change was well-defined and communicated, aligning all stakeholders and establishing a strong collaboration foundation…the results have been outstanding. We have seen significant improvements in efficiency and productivity, with the MSP model providing the flexibility and scalability we needed.
We highly recommend OneBeacon for their dedication, expertise, and exceptional service. They have truly transformed how we operate, and we look forward to continued success together.
