BH Technologies™ Case Study

Enterprise Infrastructure Transformation for a Leading Telecommunications Provider

Overview  

A leading digital communications provider engaged us to lead critical enterprise-wide infrastructure transformation efforts. We delivered strategic governance, execution oversight and solution delivery, ensuring seamless integration across mission-critical technology ecosystems while optimizing operational efficiency.  

Challenge  

The client faced several high-impact infrastructure modernization challenges:  

  • Retail Network Expansion: Upgrading store infrastructure to support the company’s largest-ever product launch while ensuring uninterrupted operations.  
  • Data Center Consolidation & Network Optimization: Streamlining post-merger infrastructure, reducing complexity, and enhancing scalability.  
  • Call Center & Workforce Mobilization: Enabling secure, stable remote work for over 100,000 employees while optimizing customer engagement.  

Given the scale and complexity, they needed a strategic partner to guide execution, mitigate risk and drive alignment between IT and business objectives.  

Solution

We provided high-level governance, strategic oversight and program execution guidance across three major initiatives:  

Retail Network Transformation  

  • Designed and implemented a scalable, resilient infrastructure to support nationwide retail expansion.  
  • Provided strategic execution oversight to enable seamless store openings and retrofits.  
  • Established governance and operational frameworks to ensure long-term resilience.  

Data Center Consolidation & Network Optimization  

  • Led post-merger consolidation efforts, integrating disparate legacy systems into a unified infrastructure.  
  • Optimized network capacity to accommodate increasing connectivity demands.  
  • Developed structured governance and reporting frameworks to improve risk management and execution efficiency.  

Call Center & Workforce Enablement  

  • Provided program leadership to modernize telephony and contact center infrastructure for enhanced customer engagement.  
  • Enabled a seamless transition to a secure, remote-enabled workforce while maintaining operational stability.  
  • Strengthened WAN resilience and network distribution to support uninterrupted business operations.  

Results  

Through strategic execution and oversight, we helped the client achieve:  

  • Accelerated Infrastructure Deployment: Supporting rapid retail expansion and new product rollouts.  
  • Resilient Remote Workforce Enablement: Ensuring secure, stable operations for 100,000+ employees.  
  • Optimized IT Efficiency & Cost Reduction: Streamlined infrastructure consolidation to reduce risk and complexity.  
  • Future-Ready IT Architecture: Established a governance framework for sustainable technology investments.  

 

Conclusion  

As a trusted strategic partner, we played a key role in modernizing and scaling this digital communications leader’s enterprise infrastructure. Our expertise in governance, risk management and execution oversight ensured agility, operational resilience and long-term business success in an evolving industry landscape.  

Related Resources