BH Technologies™ Case Study
Managed Services Provide High-level Desktop Support Prepared to Convert to Internal, Full-time Equivalents
Challenge
A Fortune 10 healthcare client was struggling to find staffing partners to provide quality IT and white glove support and partners willing to allow conversions to full-time employees.
Solution
Beacon Hill Technologies was selected as a partner based on our high-touch, hands-on relationship with our clients and our top-notch resources, where we engage our consultants with weekly lunches and check-ins and consult with our client’s hiring managers weekly.
For this client, our onsite teams in Rhode Island and Arizona provide hands-on support, including building computers, working on multiple projects, upgrading devices (including Windows 10 upgrades and PC refreshes), answering help desk tickets and phone calls, and supporting thousands of employees each year. Each consultant closes roughly seventy support tickets each week.
Achievements
Since 2019, we have provided approximately 167 resources to our client. Roughly 15 percent of our placements have converted to full-time employees, with the remaining contractors beginning new assignments with the client or other projects with Beacon Hill. Our client is pleased with the caliber of our resources and our ongoing support and has classified us as a tier one partner.
My experience with your team is definitely gold! Communication is always clear, excellent candidates are always given, and Beacon Hill always understands the urgency with our requests.
