BH Technologies™ Case Study
Agile Transformation Drives Growth for Independent Broker-Dealer Shared Services Organization
Challenge
Our client, a shared service organization serving affiliates that comprise the second-largest family of independent broker-dealers in the United States, had experienced tremendous growth, having acquired eleven financial institutions the previous year and constantly bringing on new brokers. However, they were struggling to adapt to this growth due to a lack of Agile-focused support from their current agency.
They engaged an agency that recommended the client hire a full team, which would cost $500,000 over three months and consume a major percentage of the client’s budget for the entire year. The client sought Beacon Hill Technologies’ expertise to explore alternative options.
Solution
Our team identified the client’s need for a more Agile-focused approach and recommended starting with an Agile coach to provide Agile advice and assist with processes. We identified a highly experienced Agile coach, who offered two thirty-minute sessions to uncover the client’s pain points and challenges and provide recommendations for implementation. The client was delighted with the sessions and hired the Agile coach.
Achievements
During his assignment with the client, our Agile coach ran daily Agile training company-wide and focused on educating the company on Agile practices before implementing them. He met with different managers across the company and provided a boot camp on Agile practices for product owners. Additionally, our Agile coach’s advice on resource allocation was a game-changer, leading to a more efficient business model. His recommendation to bring more employees back to the US, backed by data, had a significant positive impact on the client’s business.
Our team met with our Agile coach weekly to listen to the client’s progress, which was highly satisfactory. Our Agile coach was hired for a six-month assignment, and based on his credibility with the client, the contract was extended to one year. Our success in finding this Agile coach has led to us earning more contracting opportunities with this client.
The Agile coach is great! He helped us solve the challenges we have been facing. He does a great job at initiating the Agile process, and he is great at training!
