BH Associates™ Case Study

Providing High-volume Administrative and Financial Roles for a New, Multi-state Initiative

Challenge

Our client, a leading consulting firm providing innovative solutions for local and state government agencies across the country, was selected as a partner by eight states simultaneously for a new and urgent initiative. Our client was tasked with building, training, and administering large-scale, customized financial programs. This required staffing extremely high-volume, quick turnaround positions. 

Solution

Beacon Hill Financial and Beacon Hill Associates worked together to support our client’s high-volume needs, supplying more than 1,800 customer service representatives, case managers, supervisors, corporate trainers, and analysts starting in July 2020.

Achievements

Most of our contractors’ roles have been extended, and we are still recruiting to support the additional headcount and funding we were awarded. This project came with exciting challenges, such as highly specific qualifications, including technology certifications, fixed pay scales, and ambiguous project duration, all during record-low unemployment. This project was initially slated to end in 2021. However, we continued to support this client into 2024, demonstrating our unwavering commitment.