BH Technologies™ Case Study
HCaaS and TaaS Solutions Provide Onshore Experts to Modernize and Migrate Claim Systems
Challenge
This Fortune 500 insurance brokerage firm was undergoing a large claims system modernization and migration project due to multiple acquisitions and the reporting demands of their customers. In 2018, they started migrating their customer relationship management (CRM) and digital platforms to Pega Cloud on Amazon Web Services (AWS), as well as automating their front-end and back-end processes. They had outsourced their work product to an offshore development partner who was struggling with quality and meeting mission-critical deadlines, resulting in financial hardship for the brokerage firm.
Solution
Beacon Hill Technologies leveraged our Human Capital as a Service (HCaaS) and Talent as a Service (TaaS) delivery models to assemble a team of onshore high-level subject matter experts (SMEs) to manage and get the offshore engagement back on track. We first met with our client’s key stakeholders and technical leads to understand the current state, technical requirements, and project deliverables. This empowered us to understand that our client needed an agile, scalable solution to meet demands and retain resources (should they desire to bring the knowledge base in-house at the project’s close).
We deployed certified SCADA security architects (CSSAs) with strong expertise in Pega 8 platforms, technical design, configuration rules, code reviews, and robotic process automation (RPA).
Our experts mentored our certified systems architects (CSAs) Pega developers, business analysts, and Agile project delivery managers to help manage onboarding, as well as provide centralized reporting with status updates, risk assessments, and best practices for successful delivery within a co-managed solution.
Achievements
Our model is still ongoing. We have created a feeder team of hirable resources as our client expands on project demands and custom solutions for their customers.
