Sourcing, Vetting, and Onboarding Technology Consultants​

Solution

Beacon Hill Technologies was selected to provide information technology consultants in the Sacramento area, including:​

• Telecommunications and facilities technicians support and install P200 Johnson Controls Access Control systems, NEC PBX Telephony, surveillance systems and equipment, building burglar alarm systems, overhead paging, hospital fire alarms, 800Mhz radios, audiovisual support, and WestCom nurse call paging systems.​
• IT desktop support technicians who support Windows and Mac desktops and laptops; Android, iPhones, and tablet mobile devices; computer hardware; peripherals; Windows and Mac operating systems; and application software. These consultants install and troubleshoot hardware, software, printers, and network connectivity issues; deploy and install IT client devices for any and all IT Infrastructure projects; and follow documented procedures to configure and deploy workstations to match department or unit-specific configurations and to comply with our client’s security policies.​
• Mobile technicians enroll university employees into the DUO mobile application, as well as download and troubleshoot applications to phones, tablets, and computers. These consultants travel from location to location to support end users. They provide excellent customer service to the end users and onsite employees, as well as support Windows devices, PCs, Surface Pros, iPhones, iPads, and tablets. They also have a strong understanding of mobile device applications.​
• Network operations consultants who monitor LAN/WAN/WLAN using network monitoring tools and help determine day-to-day configuration requirements for equipment needs and configuration requests. They configure network switches, routers, firewalls, VPN, ACS, F5 load balancers, wireless controllers, access points, and other network components when needed for a new installation, routing maintenance, and problem resolution. These consultants respond to customer-reported voice and data network outages, issues, performance problems, general requests for assistance, alarms, alerts, and escalations from proactive monitoring systems. Their experience in LAN and WAN networking standards, network theory and technology, Cisco Wireless technologies, Cisco hardware, and best practices empower them to complete other duties as assigned.​
• Helpdesk support technicians provide over-the-phone tier-one support for network computing on internal and external customer staff workstations and systems. They are responsible for maintaining and monitoring the university’s support ticket flow to resolve issues and escalate incidents and requests (when appropriate) within the established timeframes. These consultants also troubleshoot and diagnose problems using ServiceNow regarding Windows-based workstations, network availability, Citrix application, Microsoft Outlook Cloud Services, and other software applications. They assist with equipment inventory management and appropriate asset disposal procedures and follow the principles of ITIL service management processes.​