BH Technologies™ Case Study
Nationwide New Software Training During COVID-19 Pandemic
Challenge
In September 2019, our client, North America’s largest tank truck transporter and logistics provider, faced a high-priority initiative to train drivers at over 100 terminals nationwide on new homegrown software for in-cab tablets. Given the initiative’s enormous scope, they aimed to accomplish this task in multiple waves over several years. As such, they wanted a trustworthy partner to provide a solid strategy and implementation plan.
Over the previous twenty months, our client learned first-hand how dedicated we are to supporting their contract-to-hire workforce needs. Based on their experience with us, our onsite presence, our focused conversations on their goals beyond contract-to-hire, and our transparency around pricing, they agreed to partner with us exclusively on this top-priority initiative.
Solution
To kick off the first wave in late 2019, Beacon Hill Technologies collaborated with our client to develop a strategy to reach all sites within the allotted timeframe for the first wave of training. We began sourcing, screening, and onboarding software trainers and project support professionals to travel to our client’s sites across the US and train their drivers in person.
In early 2020, the COVID-19 pandemic hit the US and impacted projects nationwide, threatening to disrupt the project commitments we had previously agreed to with our talent network. Leveraging one-on-one relationships with our carefully curated networks of talent, we invested time in conversations to explain our client’s goals, safety protocols during the pandemic, and travel requirements for the roles. This enabled our consultants to recommit to the project confidently and with clear expectations.
To boost retention, we also implemented a project completion bonus for our consultants—for every hour worked, one dollar was earned towards a one-year bonus. The bonus, which had the potential to total roughly $2,000, was paid out to consultants who completed their year-long assignment.
Over the first year, our client requested that we fill thirty trainer and project support roles. For each request, we presented, on average, three candidates within forty-eight hours—most within twenty-four hours!
We screened and delivered approximately thirty trainers and project support professionals committed to traveling to our client’s terminals during the COVID-19 pandemic for one year. Additionally, we managed all travel plans, including flights, hotels, and rental cars, as well as the complete expense process.
Our thirty consultants were so successful that our client extended the assignments from the first wave by an additional year, with this cohort reaching completion in January 2022.
Wave two kicked off in August 2023, with our client electing to bring a trainer from the first wave back to support them. We sourced, screened, and placed sixteen new software trainers and project support experts who are on track to meet the project goals.
More exciting, our client has already expressed their desire to extend this one-year project by another year due to the success they’ve seen with us as their partner.
Achievements
Our success in supporting our clients’ contract-to-hire needs, including filling nearly 150 technical positions over six years, earned us champions within our clients’ teams. Their backing positioned us to support this significant initiative exclusively. Since the start of this project, we’ve placed nearly fifty software trainers and project professionals who consistently achieve our client’s goals. Word of mouth continues to set us up as a premier partner for our client’s overall technical consulting needs.
The interview process with both Beacon Hill and [Client] went smoothly. I was kept informed by Beacon Hill throughout the process. By providing the flights, lodging, and rental car, it provides a smooth transition to arriving at the training site and providing a quality training environment.
